Help Desk Page F.A.Q. 1.    Why doesn’t it work? Read the manual! 2.    Why do I experience intermittent device operation? Make sure that you operate the device where it is far from any electronic signal emitting devices like cell phones and radios. These could decrease the effectiveness of the device because the Super Control Ionization and Quiddity Enhancer Board is very sensitive from these activities.  3.    What’s this unusual odor emitted by the device? If it’s an odor other than the patented sweet smelling scent (cherry-like) of Clean Air then the most likely cause is an overworked filter. Kindly change the filter by following the instructions indicated in the manual. 4. My concern was not answered here. What should I do? There are three different ways to send your problem… The first is by emailing us at cleanair@gmail.com (refer to manual). Second is by contacting us in our toll free number 1-800-CLEAN. Lastly you could bring the device directly at our main office so that our qualified technicians could tend to your needs.